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For Software Development
An intuitive, web-based tool proven to improve quality and
predictability while reducing costs! Developers, consultants, IT engineers have a
single source for activities. Whether requested by clients, product marketing, or others,
activities are prioritized, assigned, managed, and tracked to completion.
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• Workflow, alerts and email notifications
• Cross-functional visibility
• Collaboration
• Time estimate tracking
• Release date estimation
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| Developers love Tracker's fast and intuitive user interface, so it quickly becomes an integral part of the development process.
As a result, the product is on-time, high quality, and matches requirements. |
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For the Call Center |
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view customer requests and respond using Call Track.
They initiate bug reports or service requests for other organizations.
Tracker supports internal communications between organizations and tracks response
time metrics. |
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Information at your Fingertips.
Powerful QuickSearch selectors on summary screens let users find the information they need quickly and
efficiently. Users can configure summary screen columns, save their most-used selections as 'Shortcuts',
and easily email a copy of the data via HTML or spreadsheet. |
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| For your Customers
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Customers can access Call Track 24 x 7 to post requests
(urgent requests send immediate pages to the tech support representative), track the status of
prior Calls, to access FAQs, or to download new releases and documentation.
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• Customer-specific views
• Secure client download area
• On-line FAQs
• Configurable email/paging options for Tech Support
• History / logging for GAAP reporting and SOX
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| GAAP and SOX reporting |
The Download Feature lets clients access the software and/or documentation specific for them.
Download Logging maintains download record for GAAP Revenue Recognition tracking and reporting. |
Internal and External comments allow your Technical Support team to collaborate privately and/or
to share information with the client. Thus all client communications are maintained in one central location
for reference, for example for SOX reporting. Complete logging and history tracking also support your SOX reporting requirements |
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| Proven Technology |
Tracker's high-speed, reliable, secure framework was developed for global enterprise applications performing mission-critical business processing.
Tracker provides the reliability, high-performance, and global features you'd expect from an enterprise app.
- Graphical Report Developers Kit
- User administration screens
- System Administration screens
- Security features
- Configurable to meet your specific needs
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Secure Access - At the Office, Home, Off Shore
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Secure, web-based access to Tracker worldwide, in real-time - at the office, home, or off shore.
Manage software development and technical support on a worldwide basis in real-time - on shore or off shore.
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Duck Pond Software - Tracker
