The tools don't make the process - but they do help enforce it. The easier the tools are to use, the better the team adapts and accepts using them.
Our pick of tools is below:
- Requirements Tracking: IBM (Telelogic) DOORs
- Enhancement/Bug Tracking: Tracker from Duck Pond Software
- Change Management: No special choice. Open source systems like cvs are fine for smaller companies. Larger companies may opt to go to a more professional system that can handle multiple branches and provide more sophisticated merge tools.
- Customer Support/Call Tracking: Tracker from Duck Pond Software
